Skottsberg products are made with the idea that you only have to buy them once. Because you are cooking with care and attention in the kitchen, we expect you to take good care of our products as well. Our products will then last a lifetime.

How can I report a complaint?

It is of course possible that a delivered item is defective and deviates strongly from what has been agreed.
In that case, please contact us so that we can find a solution together.

We assess: Whether there is a valid complaint. If so, how we will resolve the complaint and how we can prevent the complaint in the future. If you have a complaint, you can contact our customer service [email protected]. A substantive response will be given to the complaint within 14 days of receipt of the complaint.

Are you not satisfied with the handling of your complaint? Then you can submit the complaint to the Disputes Committee via the European ODR Platform (http://ec.europa.eu/consumers/odr/).